Once your FARO order is confirmed and accepted by the fibre provider, the connection timing depends on whether your address already has a suitable fibre terminal, also known as an ONT.
Typical timing
- If a new ONT install or replacement is needed, allow around 1–2 weeks. In some cases it can take up to 4 weeks.
- If a technician appointment is needed, FARO will let you know once the install date is confirmed.
- You may need to be at the property when Chorus attends.
What you should do
- Provide the full service address, including unit or apartment number.
- Tell FARO your preferred start date if you need a specific timing.
- Watch for confirmation messages about the install or switchover date.