Switching to FARO is usually straightforward, but the order of steps matters.
Information FARO needs
- The name of your current internet provider.
- Your mobile number.
- Your current provider account number, if available.
- Your preferred start date, if you do not want the earliest available switchover.
Should I cancel my old service first?
In most cases, do not cancel your current fibre service before the new order is placed. A pending disconnection can block or delay the new connection order. Place the new FARO order first, then align the old service end date once the switchover timing is known.
Avoiding double billing
Check your current provider contract and billing end date so the transfer can be timed as cleanly as possible.