FARO: How Hyperfibre upgrades are delivered

    If you are upgrading to Hyperfibre, the service may be delivered in stages.

    Typical upgrade path

    1. Your connection may first be moved onto a standard fibre plan.
    2. Once the service is active under FARO, the Hyperfibre upgrade order can be placed.
    3. Chorus handles ONT and port upgrades where needed.

    Timing

    • The initial switch can take around 24–48 hours once accepted.
    • The Hyperfibre conversion can take a few working days after the initial connection, depending on scheduling and address readiness.
    Published