If your Stripe payment fails because of an expired card, insufficient funds or another payment issue, you may need to create a new order using the updated payment details.
Current process
- Place a new order for the same FARO plan or product using your updated card.
- Once the new subscription is confirmed, FARO will cancel the previous subscription.
- Pending or paused charges on the old subscription will not be processed.
Need help?
If you are unsure which plan to reorder, email support@faro.nz or TXT 020 4030 4030.