If your FARO service does not work on the expected connection day, start with the ONT and router basics.
Check the ONT
- Check that the optical light is solid, not blinking.
- Connect your router to port 1 on the ONT.
Check router settings
- WAN type should be DHCP.
- VLAN ID should be 10.
- Restart the router after making changes.
Still not working?
Contact FARO with your router model and a photo or description of the ONT lights. If the optical light is blinking, provisioning may not be complete and FARO can check this with the fibre provider.