Availability and resilience policies describe how BTIT thinks about reliable service delivery, fault tolerance and recovery planning.
Customer-facing principles
- Services should be designed with appropriate resilience for their business criticality.
- Monitoring and alerting should be proportionate to the service.
- Critical dependencies should be understood and documented.
- Recovery expectations should be agreed rather than assumed.
Planning a new service
When requesting a new managed service, tell BTIT the required availability, acceptable downtime, recovery time expectations and any peak usage periods.