BTIT privacy guidance explains the importance of handling personal information responsibly and transparently.
Customer-facing expectations
- Only collect and share information needed for a valid purpose.
- Protect personal information from unauthorised access or disclosure.
- Keep customer and contact details accurate where practical.
- Report suspected privacy incidents promptly.
Support requests
Do not include unnecessary personal, sensitive or confidential information in a ticket. If sensitive information is required, ask BTIT for the appropriate secure method.