BTIT terms of service and SLA material describes the expected responsibilities, support boundaries and service commitments for BTIT services.
What customers should check
- Which services are covered.
- Support hours and escalation paths.
- Response and restoration expectations.
- Customer responsibilities, such as providing access, approvals and accurate information.
- Any exclusions, limits or dependencies.
For new work
Confirm scope, priority, deliverables and service expectations before relying on assumptions.