My VPS is offline or unreachable

    If your VPS appears offline, check the basics before opening a ticket.

    Checklist

    1. Confirm your invoice is paid and the service is active.
    2. Try pinging the server IP address.
    3. Try SSH from a different network.
    4. Open the web console from the client portal.
    5. Check whether the server booted correctly.
    6. Review firewall rules.

    Useful details for support

    • Server IP address.
    • What command or URL fails.
    • Any error message.
    • When the issue started.
    • Whether you recently changed firewall, network, DNS, or OS settings.
    Published